Throughout the site, the terms “we”, “us” and “our” refer to Pop Pantheon. Pop Pantheon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Pop Pantheon Pty Ltd is a Registered business (ABN: 23 984 635 362) and by using this online store to place an online order you are accepting the terms and conditions as stated below.
All goods and services supplied by Pop Pantheon Pty Ltd are supplied on the following terms and conditions.
All orders placed via our website, Pop Pantheon or any of our eBay stores are bound by the same terms and conditions.
All orders are final once you have placed them across all our websites.
Payment must be in full before an order can be finalised and sent.
All product pricing is shown within Australian Dollars (AUD).
Pop Pantheon reserves the right to cancel any order that uses a discount code that was not given directly to the customer placing the order.
Pop Pantheon reserves the right to cancel and refund any product that is charged incorrectly due to an IT issue affecting it's actual RRP (Recommended Retail Price).
Sometimes we may inadvertently run out of an item, for example, due to damages or inventory discrepancies. In this case, we will get in contact with you to offer an alternative, store credit or a refund on the unavailable product.
All Retail Packaging images are kept up to date where possible. However, designs can change as part of any subsequent release, if this happens we cannot replace any items due to these changes. The item you are purchasing is still accurate to what you ordered, it is just a retail package redesign as per the manufacturer.
These additional terms & conditions govern any sales of pre-order items:
Pre-order items will ship once they are released. All pre-order items are paid in full specifically for you the customer, as your order and we pay our suppliers. Some orders may be part shipped at our discretion.
Any pre-order cancellations will incur a 15% restocking fee. Release dates of pre-order items are subject to change and all orders policies including restocking fees upheld. Pop Pantheon charges a restocking fee as we offer a source and supply service. We charge a service fee for each pre-order item we source for you. Included within the product cost.
A Pre-Order is an item that has not yet come into stock.
You can tell if an item is a preorder item by looking on the product page. If the orange "Pre Order" Button is showing, then you know this is a Preorder item. A note with the ETA (Estimated Time of Arrival) will be shown within the product description.
ETA's are subject to change and beyond our control, as we rely on Manufacturers and the Suppliers to provide the stock. Please keep this in mind if you are ordering for a specific date, as we cannot guarantee it will arrive on time.
Ordering In-Stock Items with Pre-Order items
When placing an order on our website with both Pre-Order items AND in-stock items, we will ship to you the In-Stock items as quickly as possible, without you needing to wait for the pre-order items.
The pre-order items will then be shipped to you separately when those items physically arrive in stock.
Shipments Containing Pre-Order Items
If you have placed an order on our website for in-stock and pre-order items, please be aware that if multiple pre-order items arrive at the same time, we reserve the right to ship the newly arrived pre-orders in the same parcel. We endeavour not to exceed the total of any of your original orders in doing this, but as your postage cost is spent primarily on your first shipment from each order, the shipping of secondary and tertiary parcels containing pre-ordered items may be combined across other orders you have placed in order to keep your items together for safety and ease of delivery.
Pre Order processing times will vary, an order typically will take 1-3 days once the item has been received at our warehouse.
We always endeavour to process all pre-orders as quickly as possible, but please be aware that sometimes due to reasons beyond our control these times can be pushed out. If you have any concerns just send us through an email at firstname.lastname@example.org
Domestic shipping information can be located within our Shipping and returns policy.
Our Shipping and Returns Policy can be located in the footer of each page
All information relating to returned orders can be located within our Shipping and Returns policy.
Please note that any order placed through the Pop Pantheon website is subject to these Terms and Conditions. All orders are finalised and processed under the assumption that the customer has read, understood, and agreed to our Terms and Conditions. Pop Pantheon reserves the right to refer to our Terms and Conditions whenever handling customer inquiries under the assumption that the policies outlined here represent an official agreement made between the buyer (customer) and the seller (Pop Pantheon.)
For any questions or inquiries, please get in touch with Pop Pantheon support prior to placing your order, as we will be happy to provide clarification wherever necessary.